FAQ

  • 🛍️ CAN I RETURN SOMETHING IF I REGRET MY LIFE CHOICES?

    Yes, babe — you have 15 days to come crawling back. Custom orders? No refunds unless it arrives defective). You pay return shipping. We’ll issue a full refund once it’s back in the simulation (our warehouse.)

  • 🚚 DO YOU SHIP INTERNATIONALLY

    We ship everywhere.

    Processing time: 2–4 biz days

    U.S. shipping: 5–7 biz days

    🌍 International orders: can take up to 15 days, depending on your location and the mood of customs.

  • 💥 WHAT IF MY ITEM IS BROKEN/WRONG/NEVER SHOWED UP?

    Send an email to hello@giftandgrift.com within 15 days. Attach pics if it's broken — we’ll investigate (probably while sobbing). No refunds for stolen items so make sure shipping address is at a secure location.

  • 🔁 CAN I CANCEL OR CHANGE MY ORDER?

    Yes, but only before it ships. Once it leaves the simulation, it’s out of our digital claws.

  • 🧠 HOW DO I CONTACT CUSTOMER SUPPORT?

    Email: hello@giftandgrift.com

    Response time is within 24 hours unless we’re in a code spiral. Then give us a sec, hot stuff.

  • 👻 CAN I REQUEST A CUSTOM ORDER OR RESTOCK?

    Yes, but only if you say please. We take custom requests and restock based on demand.

    For drop alerts and general chaos:
    📧 Sign up for our email list
    📱 Follow @giftandgrift on Instagram and TikTok

  • WHAT ARE THE TERMS OF SERVICE?

    Visit our TOS page